Support FAQ

SYT is a China-based product development and supply chain execution partner. We support overseas customers with product development coordination, supplier sourcing, manufacturing coordination, quality follow-up and delivery visibility.

SYT is not positioned as a factory owner. We work with selected suppliers, engineering resources and manufacturing partners based on each project?s requirements. Our role is to coordinate execution, follow up risks and help customers move projects forward in China.

You can contact SYT when you need support with supplier sourcing, sample follow-up, engineering review, pilot run coordination, quality follow-up, production delivery or shipment readiness.

Yes. SYT can support early-stage projects before mass production starts, including requirement review, supplier evaluation, sample follow-up, DFM discussion and pilot run preparation.

SYT mainly supports consumer electronics, healthcare and wellness devices, industrial and electro-mechanical products, PCBA modules, plastic and silicone parts, enclosure parts, small electronic assemblies and related components.

Useful information includes product stage, target market, product category, drawings, BOM, specifications, STEP/STP files, sample photos, target quantity, target timeline and the main challenge you want SYT to review.

Yes. You may send BOM, drawings, specifications, STEP/STP files, sample photos or packaging requirements for initial review. These files help SYT understand the project more accurately.

Yes. SYT can start with available information, such as photos, rough specifications, sample references or target requirements. However, more complete documents will help improve supplier matching and quotation accuracy.

Yes. Physical samples are often helpful for supplier evaluation, quotation, engineering review, quality comparison or packaging assessment. Please contact SYT before sending samples so we can confirm the receiving details.

Commonly supported formats include PDF, XLS, XLSX, STEP, STP, ZIP, JPG and PNG. If you have other file formats, please contact SYT before uploading or sending them.

SYT usually starts with requirement review, then supports supplier matching, quotation follow-up, sample coordination, engineering issue tracking, pilot run preparation, quality follow-up and shipment readiness review.

Yes. SYT can help screen, evaluate and coordinate suitable suppliers based on product category, technical requirements, target cost, quality expectations, production capability and delivery risks.

Yes. SYT can support supplier communication, quotation follow-up, sample status tracking, engineering issue clarification, production readiness review and delivery follow-up.

Yes. SYT can coordinate prototype or sample follow-up, including supplier communication, sample status, issue tracking, feedback collection and next-step action follow-up.

Yes. SYT can support pilot run readiness review, material status follow-up, fixture and process preparation, inspection planning, issue tracking and production coordination.

Yes. SYT can help follow up final inspection, packaging and labeling checks, quantity confirmation, document readiness and open issue closure before shipment release.

SYT supports quality management by building quality actions into supplier qualification, sample review, process checkpoints, issue follow-up, final inspection and shipment readiness.

Yes. Through selected manufacturing partners, SYT can coordinate PCBA manufacturing follow-up, quality checkpoints, production readiness and shipment visibility for international customers.

Yes. Depending on the product and supplier setup, SYT can help coordinate final function testing requirements, test fixture readiness, testing records, issue follow-up and release status.

SYT can coordinate pre-shipment inspection follow-up, including appearance check, function check, packaging check, labeling check, quantity confirmation and issue closure tracking.

Yes. SYT can help follow up quality issues with suppliers, organize issue descriptions, clarify suspected root causes, track corrective actions and report the status to customers.

SYT does not position itself as a factory owner. Manufacturing and testing resources are coordinated through suitable suppliers or manufacturing partners according to project requirements.

Yes. NDA review can be arranged before detailed technical evaluation if required.

Shared project files are used only for project review, supplier evaluation, quotation, engineering discussion or execution follow-up. SYT will handle project information carefully and avoid unnecessary disclosure.

SYT understands that customer, supplier and project information may be commercially sensitive. Communication scope and information sharing can be managed according to project requirements.

SYT usually responds within one business day after reviewing your project information. For complex projects, SYT may need more time to review technical documents or clarify supplier feasibility.

Initial discussion and basic project understanding can usually start before a formal service arrangement. For deeper sourcing, engineering follow-up, supplier coordination or project execution work, SYT will discuss the suitable commercial arrangement based on project scope.

You can submit the Contact form, send your project information to inquiry@syt-global.com, or contact Harry Guan directly at harry.guan@syt-global.com.